Shipping policy

Shipping Policy

Last updated: August 24, 2026

At WESTMERE, we carefully coordinate every order to ensure your items arrive safely. Because our collection includes products of different sizes and weights, delivery times vary by product.

Order Processing

Most orders are processed within 2–7 business days, excluding weekends and holidays. Processing includes order verification, quality checks, packaging, and carrier collection.

You will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

Standard-size products: Approximately 7–20 business days
Large, oversized, freight, or specialty products: Approximately 31–52 calendar days

Products with longer delivery windows will be identified on the product page when applicable. Large and fragile products may require additional packaging, specialized transportation, or a scheduled residential delivery.

Delivery estimates are not guaranteed. Weather, carrier congestion, holidays, remote delivery locations, and other circumstances outside our control may affect the final delivery date.

Free Shipping

WESTMERE offers free standard U.S. shipping on orders over $250, calculated after discounts and before taxes.

Orders below the free-shipping threshold will have available shipping rates displayed at checkout. Oversized or freight items may require an additional delivery charge when indicated during checkout.

Multiple Shipments

Orders containing multiple products may arrive in separate packages or on different dates. You will receive tracking information for each shipment when available.

There is no additional standard shipping charge when an order is divided into multiple shipments.

Tracking Your Order

Tracking information may take up to 3–7 business days to display movement after the shipping label is created, particularly for oversized or specialty shipments.

If your tracking has not updated for more than 10 business days, please contact WESTMERE through our Contact page so we can investigate with the carrier.

Shipping Delays

If we become aware that your order cannot be shipped within the timeframe provided at purchase, we will contact you with an updated estimate. You may choose to accept the revised timeframe or cancel the affected unshipped item for a full refund.

Address Changes

Please review your shipping address carefully before submitting your order.

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee address changes after an order has entered processing, and we are not responsible for delivery problems caused by an incorrect address submitted during checkout.

PO Boxes and Restricted Addresses

Large, oversized, and freight products cannot be delivered to PO boxes. A valid residential or commercial street address and telephone number may be required so the carrier can coordinate delivery.

Damaged Items

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us within 48 hours and include:

Your order number
Photographs of the item
Photographs of the packaging
A description of the damage

Keep all original packaging until we complete our review. We will work with you and the carrier to arrange an appropriate resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location and any secure areas.
Ask household members, neighbors, or building management.
Allow 24 hours, as some carriers mark packages delivered shortly before arrival.
Contact the carrier using your tracking number.
Contact WESTMERE if the package remains missing.

WESTMERE will assist with the carrier investigation, but replacement or reimbursement eligibility depends on the investigation’s outcome.

Order Cancellations

We will make every reasonable effort to cancel an order before it is dispatched. Once an order has entered fulfillment or has shipped, it may no longer be eligible for cancellation and will instead be handled under our Return Policy.

If we are unable to fulfill an order, the affected item will be canceled and refunded to the original payment method.

Returns

Shipping and delivery policies are separate from return eligibility. Please review our Return Policy for return deadlines, conditions, exclusions, and instructions.